Diggari Shipping Policy

  1. Introduction

At Diggari, we aim to support local Australian retailers while ensuring efficient and reliable shipping for all orders. This Shipping Policy outlines our shipping procedures for deliveries across Australia. Please read this policy carefully to understand our shipping process. All pricing is in Australian Dollars (AUD).

  1. Shipping Times
  • Dispatch Times: We endeavour to process new orders on the same day and will ship them as soon as possible, allowing for courier availability. Please note that orders placed after 1pm Melbourne time are most likely to be processed the next business day. When items are in stock, orders are usually dispatched within 1 business day but can be up to 3 business days during high demand or busy periods.
  • Delivery Times: Estimated delivery times are:
    • Metro Locations: 1 to 3 business days
    • Regional Locations (including Western Australia, Queensland, and Northern Territory): 5 to 7 business days, depending on your location.
  • High Demand Periods: During peak periods such as Christmas, orders may take an extra 1 to 2 business days to be delivered.
  1. Shipping Process
  1. Placing an Order:
    • Orders can be placed via the B2B platform, phone, or email.
    • Orders are delivered directly from Diggari HQ across Australia.

  2. Order Confirmation:
    • Our Shipping and Support Team will provide an order confirmation number and details for tracking your shipment.

  3. Shipping:
    • Ensure the shipping address provided is accurate to prevent any delivery issues.
    • Orders will be shipped using a reliable courier service to ensure timely delivery.
  1. High Demand Periods

During high demand periods such as Christmas, please allow for an additional 1 to 2 business days for your order to be delivered. We strive to process and ship all orders as quickly as possible during these times.

  1. Contact Information

For any questions or assistance with the shipping process, please contact our Shipping and Support Team at:

  • Policy Updates

This Shipping Policy may be updated from time to time. Please review the policy periodically for any changes.

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