Diggari Product Returns Policy

1- Introduction

At Diggari, we strive to ensure customer satisfaction with every purchase. This Product Returns Policy outlines the conditions and procedures for returning items. Please read this policy carefully to understand our return requirements and process.

2- Return Conditions

To be eligible for a return, items must meet the following criteria:

  • Original Packaging: Items must be returned in the packaging they were originally received in.
  • No Rips or Tears: Items must be completely free of any rips or tears.
  • Original Labels Only: All original labels must remain attached and intact.
  • No Point of Sale Labels: Items should not include any point of sale labels.
  • No Price Tags or Barcodes: Any price tags or barcodes must be removed before returning.
  • Invoiced 14 Days or Less: Items must have been purchased and invoiced within the last 14 days.
  • Resaleable Condition: Items must be returned in a condition suitable for resale.
  • No Fitting Marks: Items should not display any fitting marks.

3- Return Process

Initiate a Return:

  • Create a ticket via your B2B account or sign in via this
  • Ensure you have your invoice number ready (available in your B2B account).

    Return Authorisation:
  • Our Warranty and Support Team will provide a return authorisation number and instructions for returning the item(s).

  • Ship the item(s) directly to our Service Centre at your expense.
  • Ensure the item(s) are securely packaged to prevent damage during transit.
  • Include the return authorisation number with your shipment.

4- Inspection and Restocking Fee

  • Inspection: Upon receipt, returned items will be inspected to ensure they meet the return conditions listed above.
  • Restocking Fee: If items do not meet the conditions, a restocking fee may be applied, or the return may be refused. In such cases, you will be responsible for the cost of return shipping.
  • Discretion: Diggari reserves the right to decline any return request at our discretion.

5- Refunds and Credits

  • Eligible Returns: For items that meet the return conditions, a credit will be issued to your account within 10 business days of receiving the return.
  • Credit Documentation: A copy of the credit will be supplied via your RN Ticket number and will also be available on your B2B account once processed.

6- Non-Returnable Items

The following items are non-returnable:

  1. Custom or personalized items
  2. Items marked as final sale or non-returnable at the time of purchase.
  3. Used or damaged products
  4. Samples
  5. Special ordered items

7- Contact Information

For any questions or assistance with the return process, please contact our Warranty and Support Team at:

  1. Email: info@Diggari.com.au
  2. Phone: 03 9090 0020

8- Policy Updates

This Product Returns Policy may be updated from time to time. Please review the policy periodically for any changes.

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